Shipping policy
SHIPPING POLICY
Order Processing
Thank you for shopping with FetchGo.
All orders are processed within 2–3 business days (Monday through Friday, excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing time and shipping time are separate.
During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be slightly extended.
Shipping Times
United States
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Order Processing: 2–3 Business Days
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Estimated Delivery: 6–9 Business Days
Delivery times are estimates only and begin after your order has been shipped.
While most orders arrive within the estimated timeframe, actual delivery dates cannot be guaranteed.
Shipping Delays
Although we work closely with our shipping partners to ensure timely deliveries, FetchGo is not responsible for delays caused by the shipping carrier or circumstances beyond our control.
Delivery delays may occur due to:
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Weather conditions
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High shipping volumes
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Carrier operational delays
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Customs inspections (if applicable)
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Natural disasters
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Public holidays
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Incorrect or incomplete shipping information
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Other unforeseen events outside of our control
Shipping estimates should not be considered guaranteed delivery dates.
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number.
Please allow 24–72 hours for the tracking information to update after your shipment has been dispatched.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided, we may not be able to modify the order once it has entered processing.
FetchGo is not responsible for orders delivered to an incorrect address supplied by the customer.
If a package is returned to us due to an incorrect address, refused delivery, or failure to collect the package, the customer may be responsible for any additional shipping costs required to resend the order.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
FetchGo is not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed successful delivery.
If you believe your package has been lost in transit, please contact us at fetchgo@use.startmail.com, and we will do our best to assist you in filing a claim with the shipping carrier.
Delivery Issues
If your package arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the shipping box and shipping label
This information allows us to investigate the issue and provide the appropriate resolution as quickly as possible.
Shipping Restrictions
We currently ship within the United States.
If shipping is temporarily unavailable to your location, you will be notified before completing your purchase.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team:
Email: fetchgo@use.startmail.com
We are committed to responding to all inquiries as quickly as possible.